Most answers are below. If none of them fit, email us and include the point code or the order reference so we can look at the right thing straight away.
Download links stay valid for seven days. If yours has expired, open your downloads and ask for a sign-in link using the email address you paid with — a fresh download link is issued instantly. No password and no account setup are involved.
The download link appears on the confirmation page right after payment and is also emailed to you. If neither reached you, check the spam folder first, then email us with the payment receipt — we will send the file directly.
The viewer needs WebGL. If it is disabled or unavailable, the page tells you so and every point remains readable in text form through the point pages and the 2D map. On older phones the muscle layer is the heaviest; switching to the skeleton layer usually helps.
Yes. Prices are shown in your local currency with tax already included, and nothing is added at checkout.
We take these seriously. Include the point code and the field you believe needs review — location, depth, moxibustion or caution — and, if you can, the source you are comparing against. Every point page lists the documents behind it.